This policy describes how cobaltchart ("we") amasses, processes and safeguards personal data on our website and platform. We act as data controller for this information.
What we collect. Names, emails, nationalities and the like alongside KYC paperwork mandated by law. Also collected: trade and settlement records, device data and support chats. For EU/UK users: contract performance, complying with law, plus legitimate interest.
Purpose of use. Operating your account, clearing trades, meeting regulation, fighting fraud, and securing systems, plus consent-based product emails with easy opt-out.
Sharing. Data reaches only operating vendors (custodial, payment, identity), regulators on lawful demand, and anonymized metrics. No sale of personal data.
Retention & security. We retain data through account activity plus legal windows (often five to seven years for transaction records). Safeguards: AES-256 at rest, TLS 1.3 in motion plus ISO 27001-audited access limits.
Your choices. Access, correction, export, deletion and objection rights may be used via [email protected]. We answer within the legally set windows.